What materials are your jewellery pieces made of?
Our jewellery pieces are crafted using high-quality materials such as sterling silver, 9k, 14k, 18k gold and platinum. We use natural gemstones, and responsibly sourced diamonds. Each product description will specify the materials used.
What is your shipping policy?
We offer free express shipping Australia wide. For international orders, feel free to contact us and we will calculate the shippping fee for you. Please refer to our Shipping Policy page for more details.
Do you offer returns or exchanges?
Yes, we want you to be completely satisfied with your purchase. Please see our return and exchange page for instructions.
Do you offer jewellery repairs?
Yes, we offer jewellery repair services for items purchased from our website. Please contact our customer service team for assistance with repairs, and we will provide you with instructions on how to proceed.
Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping and free personalised card for all orders.
Do you offer custom or personalized jewellery?
Yes, we do offer custom and personalised jewellery options, including complimentary engraving. Contact our customer service team to discuss your requirements. We will be happy to assist you in creating a unique piece.
Do you offer ring sizing services?
Yes, we offer ring sizing for most of our ring styles. If you need further assistance, feel free to contact our customer service team.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, PayPal, and AfterPay. We also accept Western Union and direct bank deposit. Please contact us for more details.
How can I check the status of my order?
We will send tracking number to your email after we shipped the product.
Do you offer wholesale?
Yes, we offer wholesale pearls and all types of gemstones. Please contact us for more details.